Terms and Conditions

The Services are software and technology solutions for eCommerce and digital commerce businesses. Depending on the product and plan, the Services may include:

– Transcy: translation, localization, multilingual content support, AI-assisted content processing, currency conversion, language and currency switching, geolocation, and related integrations.
– OneMobile: mobile app building, publishing support, web and admin interfaces, push notifications, mobile commerce experiences, AI store-to-app converter, AI content generation assistant, in-app AI sales assistant, AI campaign assistant, and related integrations.
– OneLoyalty: loyalty, rewards, referrals, and related customer engagement features, AI customer persona generator, AI insights, and related integrations.
– Additional APIs, modules, connectors, analytics features, support tools, publishing workflows, and professional or support services released by the Company from time to time.

The exact functionality of each Service may vary by plan, configuration, region, platform dependency, technical environment, app marketplace rules, and third-party provider availability.

You may use the Services only if:

– you are legally capable of entering into a binding agreement;
– you are not prohibited from using the Services under applicable law;
– you have authority to act on behalf of the business, merchant, or organization using the Services; and
– you comply with these Terms and all applicable laws, regulations, platform rules, and third-party requirements.

You are responsible for ensuring that your employees, contractors, administrators, developers, agents, and other users who access the Services through your account comply with these Terms.

For purposes of these Terms:

– “Customer Data” means all data, content, materials, prompts, metadata, configurations, credentials, and information submitted by you or processed through your use of the Services, including store content, app content, product information, behavioral data, and personal data.
– “End User” means a customer, visitor, shopper, subscriber, or other person who interacts with your store, website, mobile application, or digital commerce experience.
– “Results” means outputs generated or made available through the Services based on Customer Data, including translated content, currency conversions, app assets, analytics outputs, recommendations, classifications, summaries, and related outputs.
– “Third-Party Services” means any external platforms, software, APIs, marketplaces, hosting services, app stores, analytics tools, support tools, AI providers, translation providers, payment processors, or integrations used with or in connection with the Services.
– “Third-Party AI Provider” means any third-party provider of AI, large language model, machine learning, neural translation, or automated content processing capabilities used in connection with the Services.
– “Merchant API Key” means an API key, token, credential, or account owned and managed by you with a Third-Party AI Provider or another Third-Party Service.
– “Platform API Key” means an API key, token, credential, or account owned or managed by the Company and made available to support certain Service functionality.
– “Merchant Developer Account” means a developer account registered and controlled by you for app publishing or distribution, including Apple App Store and Google Play developer accounts.
– “Shared Developer Account” means a Company-controlled developer account that may, in limited cases, be used on a temporary and non-exclusive basis to publish a customer’s mobile application.
– “Subprocessor” means any third party that processes Customer Data on the Company’s behalf in connection with delivery of the Services.

To access certain Services, you may need to create an account or connect an account from a Third-Party Service such as Shopify, an app marketplace, an analytics service, or another provider.

You agree to:

– provide accurate, current, and complete information;
– maintain and promptly update your account information;
– keep login credentials, API keys, tokens, passwords, and access permissions secure;
– restrict unauthorized access to your account and systems; and
– notify us promptly of any actual or suspected unauthorized access, credential compromise, or security incident involving the Services.

You are responsible for all activities that occur through your account or credentials, unless directly caused by our breach of these Terms.

5.1 Ownership
As between you and the Company, you retain your rights in Customer Data.

5.2 License to Provide the Services
You grant the Company and its subprocessors a worldwide, non-exclusive, limited license to host, copy, transmit, display, transform, process, analyze, and otherwise use Customer Data only as necessary to:

– provide, maintain, secure, support, and improve the Services;
– process outputs and deliver Results;
– comply with applicable law, lawful requests, and regulatory obligations; and
– perform related service operations consistent with these Terms, the Privacy Policy, and any applicable data processing documentation.

5.3 Your Responsibilities
You are solely responsible for:

– the legality, accuracy, quality, integrity, and appropriateness of Customer Data;
– obtaining all necessary rights, permissions, notices, and consents to submit Customer Data to the Services and to authorize the Company and its subprocessors to process it on your behalf;
– maintaining a legally compliant privacy notice and, where required, consent or notice mechanisms for your End Users;
– your business operations, products, services, pricing, promotions, representations, app content, and customer-facing communications;
– verifying all outputs before use in any legal, regulatory, pricing, financial, marketing, or customer-facing context; and
– keeping backup copies of your data where appropriate.

5.4 Personal Data and Roles
Depending on the context, the Company may act as an independent controller of account, billing, security, support, and service administration data, and may act as a processor or service provider for Customer Data processed on your behalf through the Services. You remain responsible for determining whether you have a lawful basis to collect and submit personal data and for complying with your obligations as controller or business where applicable.

If you require a Data Processing Addendum (DPA), Standard Contractual Clauses (SCCs), or similar data processing terms, you may request the Company’s then-current form through the contact details listed below.

5.5 Prohibited Sensitive Inputs
Unless explicitly approved in writing and supported by the relevant Service configuration, you must not submit to AI, translation, or automation features any payment card data, protected health information, biometric data, government-issued identification numbers, or special-category or similarly sensitive personal data under applicable law.

6.1 General Use of AI and Automation
Certain Services use artificial intelligence, large language models, machine translation engines, recommendation systems, search technologies, automated classification, and other automated processing to generate, transform, classify, localize, optimize, or analyze content.

6.2 Providers and Processing Paths
Depending on the Service, your plan, and your configuration, processing may involve:

– Third-Party AI Providers or translation providers selected by you or made available through the Services, including providers such as Google Translate, DeepL, OpenAI, Baidu, Yandex, DeepSeek, Grok, or similar providers;
– your own Merchant API Key;
– a Platform API Key managed by the Company; and/or
– Company-managed orchestration, routing, caching, validation, logging, analytics, moderation, or interface-level handling.

6.3 Merchant API Key Mode
Where you configure the Services to use your own Merchant API Key:

– your use of that provider is governed by your agreement with that provider;
– you are responsible for the associated account, usage, charges, limits, permissions, compliance obligations, and provider relationship;
– the Company does not control that provider’s pricing, uptime, policy changes, or data handling practices; and
– the Company is not liable for any suspension, termination, degradation, rate limit, or provider-side issue affecting that integration.

6.4 Platform API Key Mode
Where you use a Platform API Key managed by the Company:

– Customer Data may be transmitted to the applicable provider through the Company’s account or infrastructure;
– use may be subject to fair use controls, technical limits, queueing, plan limits, or provider-side limits;
– the Company may change providers, models, routing logic, rate limits, or configurations from time to time; and
– the Company may throttle, restrict, suspend, or discontinue Platform API Key access where reasonably necessary for legal, operational, security, commercial, or risk-management reasons.

6.5 Data Use for AI Model Training
The Company does not use Customer Data to train the Company’s proprietary machine learning models unless you have explicitly opted in through a separate mechanism.

The Company may use aggregated, de-identified, anonymized, and operational data to operate, secure, troubleshoot, measure, and improve the Services, to the extent permitted by applicable law.

When the Services rely on Third-Party AI Providers, data handling by those providers is subject to their own terms and policies.

6.6 Accuracy and Human Review
AI-generated and machine-translated outputs may contain inaccuracies, omissions, hallucinations, bias, mistranslations, formatting issues, or content that is commercially, legally, culturally, or contextually inappropriate.

You are solely responsible for reviewing, editing, approving, and validating all outputs before publishing, relying on, or deploying them. The Services do not provide legal, tax, financial, medical, or regulatory advice.

6.7 Automated Decision-Making
Some Services may support automated or semi-automated experiences such as language detection, currency display, search ranking, recommendations, or personalization. You are responsible for determining whether your use of those features triggers any disclosure, consent, opt-out, or other obligations under applicable law.

7.1 General
The Services may interoperate with Third-Party Services, including hosting providers, app stores, analytics tools, translation engines, AI services, authentication providers, support tools, Shopify applications, non-Shopify applications, advertising tools, and other external software or services.

7.2 Third-Party Terms and Risks
Your use of Third-Party Services is subject to the terms, privacy notices, policies, technical limitations, and operational practices of those third parties.

7.3 Integrations
The Services may support integrations with third-party applications on and outside the Shopify ecosystem. You acknowledge that:

– Customer Data may be shared with or processed by such third-party applications;
– each integration is governed by the relevant third party’s terms and privacy notice;
– the Company is not responsible for third parties; and
– changes to a Third-Party Service may affect compatibility or availability.

7.4 Subprocessors
The Company may use subprocessors to deliver the Services.

Where required by applicable law or contract, the Company will provide notice of material changes through the Services, email, or documentation.

8.1 Translation and Localization Features
Transcy may process product information, store content, metadata, interface content, and other Customer Data to provide translation and localization features.

8.2 Currency Conversion Features
Transcy’s currency conversion relies on third-party exchange-rate providers.

8.3 No FX Accuracy Guarantee
Displayed converted prices are provided for convenience only.

Actual transaction values are determined by your payment processor, checkout configuration, taxes, fees, and your customer’s financial institution.

8.4 Pricing Compliance
You are solely responsible for ensuring pricing, translations, and storefront information comply with applicable laws.

9.1 Mobile App Building and Publishing
OneMobile provides mobile app building, publishing support, push notifications, and related tools.

9.2 Your Own Developer Account Is Recommended
Your app should be published under your own Merchant Developer Account whenever possible.

9.3 Shared Developer Account Option
If the Company permits use of a Shared Developer Account, it is temporary and may be withdrawn.

– shared infrastructure may affect your app;
– third-party enforcement may impact availability;
– no guarantee of account stability;
– migration may be required.

9.4 Migration Responsibility
You are responsible for migration timing and account setup.

9.5 No Guarantee of App Approval
The Company does not guarantee approval or continued listing on app stores.

9.6 Push Notifications

You are responsible for ensuring compliance with laws and platform rules when using push notifications.

10.1 Ownership of Results
As between the parties, and subject to the Company’s rights in the Services and underlying technology, you own the Results generated from your Customer Data and made available to you through the Services.

10.2 License to Operate the Services
You grant the Company a limited right to use Results as necessary to provide, support, secure, troubleshoot, maintain, and improve the Services and to comply with legal obligations.

10.3 Aggregated and De-Identified Data
The Company may compile, aggregate, and analyze de-identified, anonymized, and statistical data derived from use of the Services for lawful business purposes, including analytics, benchmarking, service improvement, capacity planning, fraud prevention, and security, provided such data does not identify you or your End Users except as permitted by applicable law.

10.4 Retention and Storage
The Company is not obligated to store Customer Data or Results indefinitely. Customer Data and Results may be retained, deleted, anonymized, or made available for export in accordance with the Company’s then-current retention, backup, and deletion practices.

Following termination or expiration, you are responsible for exporting any data made available during any applicable access or retrieval period.

You must not, and must not permit any third party to:

– use the Services in violation of any law, regulation, court order, or third-party right;
– submit unlawful, harmful, infringing, deceptive, defamatory, discriminatory, or abusive content;
– submit sensitive or regulated data in violation of Section 5.5 or applicable law;
– reverse engineer, decompile, disassemble, mirror, frame, copy, scrape, or create derivative works from the Services except as expressly permitted by applicable law;
– bypass usage limits, security controls, technical restrictions, or billing mechanisms;
– introduce malware, malicious code, or abusive traffic;
– use the Services for spam, deceptive notifications, or misleading representations;
– use AI, translation, or automation features to generate content that violates law or third-party rights;
– use the Services to create applications or customer-facing experiences that violate Apple, Google, Shopify, or other platform rules; or
– access or use the Services in a manner that creates security, legal, operational, or reputational risk for the Company, other customers, or platform ecosystems.

We may suspend or limit access if we reasonably believe your use violates these Terms or creates risk to the Services, other customers, end users, third parties, or platform relationships.

You agree to pay all fees, subscription charges, usage-based charges, implementation fees, publishing fees, professional service fees, and other charges applicable to your use of the Services, as described in the relevant pricing page, order form, invoice, app marketplace billing interface, or subscription plan.

Unless otherwise stated:

– fees are charged in advance on a monthly, annual, or other recurring basis depending on your selected plan;
– fees are exclusive of applicable taxes, duties, levies, VAT, GST, or similar charges;
– you are responsible for such taxes except taxes based on the Company’s net income;
– fees are non-refundable except where required by law or expressly stated in writing; and
– overdue amounts may result in suspension, downgrade, termination, or restriction of access.

The Company may change pricing or introduce new charges on prior notice. Updated fees will apply from the next billing cycle or renewal period unless otherwise stated.

12.1 Shopify-Managed App Subscription Billing
For app subscriptions, recurring app charges, usage charges, and similar charges billed through the Shopify platform, billing and payment processing are handled by Shopify in accordance with Shopify’s applicable billing systems, merchant terms, policies, and platform rules.

The Company lists app pricing publicly and transparently through the applicable Shopify app listing, subscription flow, or related Service materials, in accordance with Shopify’s then-applicable requirements and guidance. Applicable taxes, fees, and billing terms relating to Shopify-managed charges are governed by the agreement between you and Shopify.

12.2 Shopify Payment Processing Responsibility
Shopify is responsible for processing and securing Shopify-managed billing transactions. The Company does not operate or control Shopify’s payment rails, card processing environment, billing authorization systems, tax engine, or related technical payment processing infrastructure for Shopify-managed charges.

Accordingly, the Company is not responsible for payment processing failures, payment method errors, authorization failures, tax calculation mechanics, settlement delays, charge presentation logic, or other technical billing issues arising within Shopify’s billing systems.

12.3 Failed Shopify Charges and Service Continuity
If a charge for the Services is submitted through Shopify and the corresponding payment is not successfully processed, authorized, captured, settled, or otherwise confirmed through Shopify, the Company may suspend, limit, or decline to continue providing affected Services, features, renewals, usage-based processing, or subsequent chargeable transactions until the relevant payment issue is resolved.

The Company is not obligated to continue delivering paid Services where Shopify-managed billing has failed, remains pending, or has not been successfully completed.

12.4 Refunds, Waivers, and Adjustment Eligibility for Shopify Charges
If the Company agrees, in its sole discretion or as required by law, to refund, waive, credit, or otherwise adjust a Shopify-managed charge, such refund, waiver, credit, or adjustment is only available for amounts that were successfully charged, collected, and confirmed through Shopify.

The Company cannot process, approve, or cause a refund, waiver, or billing adjustment for any charge that was not successfully paid, captured, or validated through Shopify’s billing system.

12.5 Non-Refundable Shopify Fees and Taxes
Except to the extent required by law or expressly covered by the Company’s published refund or waiver conditions, any refund, waiver, credit, or other billing accommodation does not include amounts charged, retained, assessed, or collected by Shopify for taxes, platform fees, processing-related amounts, or other non-refundable charges imposed through Shopify’s billing system.

Accordingly, for refund requests made for reasons outside the Company’s expressly approved refund or waiver conditions, the Company will not be responsible for reimbursing any fees, taxes, or similar amounts charged by Shopify and not returned by Shopify.

13.1 Commercially Reasonable Efforts
The Company uses commercially reasonable efforts to make the Services available and secure, subject to planned maintenance, emergency repairs, upgrades, security events, and Third-Party Service dependencies.

13.2 Third-Party Dependencies
The Services depend in part on third-party infrastructure and service providers, including cloud services, AI providers, translation engines, analytics providers, app stores, payment-related systems, external APIs, and platform ecosystems. Availability and performance may be affected by outages, rate limits, policy changes, technical issues, or enforcement actions outside the Company’s control.

13.3 No SLA Unless Separately Agreed
Unless expressly set out in a separate written service level agreement signed by the Company, the Company does not guarantee uptime percentage, response time, recovery time, or uninterrupted availability.

13.4 Security
The Company will maintain commercially reasonable administrative, technical, and organizational measures designed to protect the security of the Services and Customer Data, taking into account the nature of the Services and the risks involved.

However, no system, network, or provider environment is completely secure, and you are responsible for maintaining appropriate controls on your side.

14.1 Company Intellectual Property
The Company and its licensors retain all right, title, and interest in and to the Services, including all software, APIs, interfaces, workflows, documentation, designs, know-how, trademarks, brand elements, service architecture, and related intellectual property, together with all modifications, improvements, and derivative works.

14.2 Customer Content and Marks
You retain your rights in Customer Data. You grant the Company a limited right to use your trade names, logos, and brand elements only as necessary to provide the Services, unless otherwise agreed in writing.

14.3 Feedback

If you provide feedback, suggestions, ideas, or feature requests, the Company may use them without restriction or obligation and without compensation to you.

Each party may receive non-public information from the other party that is designated as confidential or that reasonably should be understood to be confidential under the circumstances (“Confidential Information“).

The receiving party will:

– use Confidential Information only as necessary to perform or exercise its rights under these Terms;
– protect it using reasonable care and no less than the care it uses for its own similar information; and
– not disclose it except to personnel, advisors, affiliates, and subprocessors who need to know it and are bound by appropriate confidentiality obligations.

Confidential Information does not include information that is or becomes public through no fault of the receiving party, was lawfully known without restriction, is lawfully received from a third party without restriction, or is independently developed without use of the other party’s Confidential Information.

A party may disclose Confidential Information where required by law, regulation, subpoena, or court order, subject to any notice permitted by law.

16.1 Suspension
The Company may suspend, restrict, or remove access to all or part of the Services immediately if:

– you breach these Terms;
– your use creates legal exposure, security risk, performance degradation, fraud risk, platform risk, or reputational harm;
– required by law, regulation, court order, or a Third-Party Service;
– a third-party dependency restricts or terminates required access; or
– fees are overdue.

16.2 Term
These Terms begin when you first accept them or use the Services and continue until terminated.

16.3 Termination by You
You may stop using the Services or cancel your subscription in accordance with the applicable cancellation process, order form, app marketplace workflow, or plan terms.

16.4 Termination by the Company
The Company may terminate these Terms or the affected Services upon notice if:

– you materially breach these Terms and fail to cure within a reasonable period where cure is possible;
– you fail to pay fees when due;
– you become insolvent or cease business operations;
– continued provision becomes unlawful, commercially impracticable, or technically infeasible; or
– a critical third-party dependency is withdrawn or materially impaired.

16.5 Effect of Termination
Upon termination or expiration:

– your rights to access and use the affected Services end;
– you must stop using the affected Services;
– outstanding payment obligations survive;
– Customer Data may be deleted, anonymized, or retained in accordance with the Company’s retention practices and legal obligations;
– if your mobile app was published under a Shared Developer Account, the Company may remove or stop maintaining the app listing; and
– provisions that by their nature should survive will survive.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES, RESULTS, AI FEATURES, MACHINE TRANSLATION OUTPUTS, THIRD-PARTY INTEGRATIONS, SHARED PUBLISHING ARRANGEMENTS, AND ALL RELATED CONTENT AND MATERIALS ARE PROVIDED “AS IS” AND “AS AVAILABLE”.

THE COMPANY DISCLAIMS ALL WARRANTIES, REPRESENTATIONS, AND CONDITIONS, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, QUIET ENJOYMENT, ACCURACY, RELIABILITY, AVAILABILITY, OR SECURITY.

WITHOUT LIMITING THE FOREGOING, THE COMPANY DOES NOT WARRANT THAT:

– the Services will be uninterrupted, error-free, secure, or free of harmful components;
– translations, AI outputs, automations, recommendations, analytics, or currency-related information will be accurate, complete, lawful, or fit for your intended use;
– the Services will meet your specific business requirements or achieve any business outcome;
– any data or content will be preserved without loss;
– any app will be approved, published, ranked, maintained, or reinstated by any app store; or
– any Third-Party Service, provider, model, API, or integration will remain available or unchanged.

18.1 Exclusion of Indirect Damages
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER THE COMPANY NOR ITS AFFILIATES, LICENSORS, SUBPROCESSORS, SERVICE PROVIDERS, OR SUPPLIERS SHALL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, BUSINESS OPPORTUNITY, ANTICIPATED SAVINGS, CUSTOMERS, DATA, OR USE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

18.2 Aggregate Liability Cap
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS SHALL NOT EXCEED THE TOTAL FEES PAID OR PAYABLE BY YOU TO THE COMPANY FOR THE AFFECTED SERVICE DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

IF THE CLAIM RELATES TO A FREE PLAN, TRIAL, BETA FEATURE, OR UNPAID SERVICE, THE COMPANY’S TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED USD 100.

18.3 Specific Risk Areas
Without limiting the other provisions of these Terms, and to the maximum extent permitted by law, the Company is not liable for losses arising from:

– inaccurate, incomplete, delayed, or contextually unsuitable translations or AI outputs;
– inaccurate or delayed FX or currency display data;
– app rejections, removals, suspensions, or marketplace enforcement actions;
– Shared Developer Account suspensions or impacts caused by third-party or other customer conduct;
– outages, policy changes, data incidents, enforcement actions, or pricing changes by Third-Party Services; or
– unauthorized access resulting from your failure to secure your credentials, devices, systems, or integrations.

18.4 Non-Excludable Liability
Nothing in these Terms excludes or limits liability to the extent such liability cannot be excluded or limited under applicable law.

18.5 Allocation of Risk

You acknowledge that the fees charged for the Services reflect the allocation of risk set out in these Terms and that the Company would not provide the Services on the same basis without these limitations.

You will defend, indemnify, and hold harmless the Company and its affiliates, officers, directors, employees, contractors, and agents from and against any third-party claims, actions, proceedings, damages, liabilities, losses, judgments, settlements, penalties, costs, and expenses, including reasonable legal fees, arising out of or relating to:

– your use of the Services;
– your Customer Data;
– your stores, apps, websites, products, services, marketing, notifications, pricing, or business operations;
– your breach of these Terms;
– your violation of applicable law or third-party rights; or
– your use of AI-generated outputs, Merchant API Keys, shared publishing arrangements, or Third-Party Services.

The Company may assume exclusive control of the defense of any matter subject to indemnification by you, and you agree to cooperate with the Company.

You agree to comply with all applicable laws, regulations, sanctions, export control laws, app marketplace rules, platform policies, privacy obligations, and industry-specific requirements applicable to your use of the Services.

You are solely responsible for ensuring that your use of the Services, your Customer Data, and your customer-facing activities comply with the policies of Shopify, Apple, Google, payment providers, advertising platforms, and any other relevant ecosystem participants.

21.1 Publicity
Unless otherwise agreed in writing, the Company may identify you as a customer and use your name, logo, app name, store name, or general use case in customer lists, the Company website, marketing materials, presentations, and sales materials. You may request reasonable limitations by written notice.

21.2 Communications

You consent to receive operational, transactional, legal, billing, security, support, and service-related communications electronically, including by email, in-app notice, dashboard notice, or website posting. You are responsible for keeping your contact information current.

These Terms shall be governed by and construed in accordance with the laws of Vietnam, without regard to conflict of law principles.

Any dispute arising out of or relating to these Terms or the Services shall first be addressed through good-faith negotiations. If a dispute is not resolved within thirty (30) days, it shall be submitted to the exclusive jurisdiction of the courts of Vietnam, unless otherwise required by applicable law or agreed in writing.

The Company may update these Terms from time to time. If the Company makes material changes, it will provide notice by posting the updated version on the relevant website, within the Services, by email, or by other reasonable means.

Unless otherwise stated, the updated Terms become effective on the stated effective date. Your continued use of the Services after the effective date constitutes acceptance of the updated Terms.

24.1 Entire Agreement
These Terms, together with any applicable order form, subscription plan, DPA, Privacy Policy, supplemental product terms, and incorporated policies, constitute the entire agreement between you and the Company regarding the relevant Services and supersede prior or contemporaneous understandings relating to the same subject matter.

24.2 Order of Precedence
In the event of a conflict, the following order of precedence applies unless expressly stated otherwise: (1) a signed order form, master agreement, or negotiated agreement; (2) any applicable DPA; (3) product-specific supplemental terms; (4) these Terms; and (5) other referenced policies.

24.3 Assignment
You may not assign or transfer these Terms without the Company’s prior written consent. The Company may assign these Terms to an affiliate or in connection with a merger, acquisition, reorganization, or sale of assets.

24.4 Force Majeure
Neither party is liable for delay or failure to perform due to events beyond its reasonable control, including natural disasters, war, terrorism, civil unrest, labor disputes, internet outages, infrastructure failures, governmental action, epidemics, platform outages, cloud outages, Third-Party Service failures, or interruptions affecting app stores, AI providers, translation providers, or hosting services.

24.5 Waiver
Failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

24.6 Severability
If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force and effect.

24.7 Independent Contractors
The parties are independent contractors. These Terms do not create any partnership, agency, fiduciary, joint venture, or employment relationship.

24.8 Language
These Terms are provided in English. If a translated version conflicts with the English version, the English version controls unless otherwise required by law.

24.9 No Third-Party Beneficiaries

Except as expressly stated, these Terms do not create any third-party beneficiary rights.

For legal notices, privacy inquiries, DPA requests, compliance questions, or questions about these Terms, please contact:

FireGroup JSC
F21-22, 182 Le Dai Hanh St., Ward 15, District 11, HCMC.

General Support – Transcy: [email protected]
General Support – OneMobile / OneLoyalty: [email protected]